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Contractual General Conditions are intended to establish the terms and conditions that govern the provision of travel services organized by MUNDIVIAGENS, Lda. based in Portugal Street, 2 r / c 8000-281 Faro, Portugal, with fully paid capital of € 100,260.00, registered at the Commercial Registry of Faro, with the single registration and tax 503 572 446, with the Agency RNAVT No. 2147. the terms of possible special conditions, if any, shall prevail over the provisions in these general conditions.
The MUNDIVIAGENS is adherent to the Ombudsman of Travel and Tourism Agencies. To use this service shall within 20 working days after the end of the trip to present your complaint in writing to the address:. Duque de Palmela Street, 2 - 1 Dto 1250-098 Lisbon, or by email: @ provedorapavt provider. with. Agencies are linked to timely compliance with the decision that will be issued by such entity.
The responsibility of MUNDIVIAGENS, emerging from the assumed obligations, is guaranteed by a third party insurance company in Tranquility, the amount of Euros 75,000.00 and the Travel Guarantee Fund and Tourism Tourism of Portugal, E.P.
In the registration the customer must deposit 25% of the travel price, liquidating the remaining 75% up to 21 days before departure. If enrollment takes place 21 days or less from the date of departure, the total price of the trip must be paid upon registration, the latter being conditional on obtaining the suppliers confirmation of bookings for all travel services and reassessment of final price. Mundiviagens reserves the right to cancel any registration of which payment has been made under the above conditions.
For each booking, a service fee of € 10 will be charged non-refundable
case will be reviewed by case, when considering the legal penalties and possible changes to the final price. If you can not make the change, the customer shall be subject to the relevant fees and charges in the "Elimination" section.
ASSIGNMENT OF REGISTRATION
The customer may assign his registration, making himself replaced by another person who satisfies all the conditions required for their trip by giving notice to the selling agency at least 21 days in advance and provided that the airline or other supplier accept the name change (change name). The transfer of registration jointly and severally responsible for the transferor and the transferee by the payment of the price of the trip and the originating additional charges.
1. The customer is obliged to complain to the entity providing the services at the time of removal, damage or destruction of baggage.
2. In international transport, in case of damage to luggage, the complaint must be made in writing to the carrier immediately after checking the damage and not later than seven days after its delivery. Being in case the mere delay in delivery of baggage complaint must be made within 21 days from the date of delivery of the same.
3. The presentation of such claim will be essential foundation for the operation of the responsibility of Mundiviagens on the provider of the service.
4. The agency's liability shall be limited to the maximum amount payable to entities providing services under the Montreal Convention of 28 May 1999 on International Air Transport.
Where there are reasons beyond what is justified, the organizing agency may change the order of tracks, change the departure times or substitute any of the hotels provided by other similar category. If unforeseen circumstances force them to suspend any trips, customers will always be entitled to a refund of monies paid.
AMENDMENT TO PRICE
The program constant prices are based on the costs of services and exchange rates prevailing at the time of printing of this program and are therefore subject to change resulting from variations in the cost of transport or fuel, duties, taxes and currency fluctuations . Whenever there is a change to the price of the trip, the customer will be immediately informed and invited to, within the required time period, accept the increase or unsubscribe from the same terms and conditions as set out under the heading "Failure to Greeting".
After the start of the trip is not due any refund for services not used by the customer. The non-performance of services provided in the travel program for reasons not attributable to the organizing agency, and if not replaced by other equivalent, gives the customer the right to be reimbursed for the difference between the price of the services provided and the actual work performed.
They may only be considered if they are tabled in writing and within a period not exceeding 20 days after the end of service delivery. This information can only be accepted if they have been communicated to suppliers (airlines, hotels, local agents, etc.) during the journey or stay the course, requiring them their proof of the occurrence.
PROGRAM CANCELLATIONS BY AGENCY
The agency reserves the right to cancel the package if the number of participants is less than the minimum required. In these cases the customer will be informed in writing of the cancellation within 8 days in advance, and there is, in this case, liability for termination of the agency.
The client should have in good order all your personal or family documentation (passports, identity cards, permits for minors, visas, vaccination certificates and other possibly required). Ballots or birth seats are not valid as a travel document. The organizing agency declines any responsibility for the refusal of the visa, or non-permission of customer entry into a foreign country; these cases apply the conditions for the cancellation of the trip, still being of every client account and any cost that situation leads. Travel in the European Union, customers must be in possession of their European Health Insurance Card to obtain medical assistance.
The issuance of travel documents (airline tickets and vouchers) is subject to contractual conditions of group travel, so they may not be issued with a great advance of the departure date. In exceptional conditions imposed by providers, emissions will have to be anticipated.
PLACES IN BUS
During the circuit, the seats on the bus are occupied daily on a rotating basis.
Meals included, whether in restaurants or in hotels, will be served to the group on a fixed schedule and with the same menu for all participants and can not be changes.
Most hotels of this brochure do not have triple rooms. When accepted by the hotel accommodation of 3 people in the same room, it will be carried out in a double room with extra bed, which may not be identical in quality and comfort.
HOURS OF ARRIVAL AND DEPARTURE
The hours of arrival and departure in each city are in the time zone of the respective country and in accordance with the timetable indicated by the transportation companies to print date of this program and are therefore subject to change. In trips made wholly or partly by bus, the times indicated are approximate. In all Subject to setting the delay means of transport caused by technical or other reasons related either with their own means of transport or with transport enterprises still or by natural causes.
At all times the passenger may give up the trip by written communication, being entitled to a refund of monies paid minus the following expenses;
1- expenses management, are spending the organizing agency and the seller agency have had to obtain the travel reservations and even a percentage of up to 15% of the price of the trip (minimum € 25.00 per passenger).
2- Costs of cancellation are non-refundable spending by hotels, ground transportation and accompanied visits.
3 Spending on airline tickets when they are subject to specific conditions and can not be reimbursed after issued.
The prices mentioned already reflect the tax on value added tax (IVA) at the current rate.
The values of airport taxes, security and fuel in this brochure have been calculated at the time of printing. Due to constant changes, they are subject to reconfirmation price at issuance of tickets.